Coronavirus (COVID-19) Infection Prevention & Control Policy
FEET UP Forever Therapy
All of us have been affected by the coronavirus (COVID-19) pandemic.
I have missed being able to offer you the treatments that I know you love and benefit you greatly, and I am looking forward to seeing you again as soon as possible.
My priority is to keep you as safe as possible. During the time I have been shut, I have completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty & Holistic Therapists Ltd, the UK trade body for our industry. I have since made a number of changes in the way that I operate that you will notice when you next visit.
If I feel ill or have symptoms of C0VlD-19, I will self-isolate immediately and not go ahead with treatment. This would mean that I have to cancel your appointment at short notice. I appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled and you have paid upfront, you will be able to re-book again or ask for a full refund or value replacement voucher.
If you or any of the people you live with feel ill or display any symptoms of C0VlD-19 – please advise me as soon as possible and DO NOT COME FOR YOUR APPOINTMENT. I have amended my booking terms and conditions and you will not be charged for any appointments which you miss due to illness.
Visiting my Home Address
For your safety and to maintain social distancing, I ask that you attend your appointments as close to the appointment time as possible. Please do not turn up early for appointments as this may mean that you come into contact with other clients who are just leaving.
I have increased the frequency of cleaning at the entrance points and within the room, including making sure that common surfaces, toilet & door handles etc. are wiped clean using disinfectant products between each client.
All equipment will be disinfected for your safety.
No soft blankets will be used. Any towels and sheets will be fresh for each client - I can confirm that the laundering of the towels used and of my tunic is a priority, and that they will be washed at 60 degrees C. Any soft furnishings/pillows will be replaced with items with hard surfaces that can be regularly disinfected.
Wherever possible I will utilise environmentally friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection (eg wipes).
You will have access to soap and hot water to wash your hands with as soon as you enter my home, and I will also have hand sanitiser available for you to use when you come into the treatment room.
I will understand and not be offended if you wish to wear a facemask or wear disposable gloves when you visit my home, and during your treatment if this is appropriate.
Please don’t be surprised or upset if I use personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves, facemasks and apron, where appropriate.
Please bring your own bottle of water with you, to avoid any cross infection.
I will defer from handing out business- and appointments cards, paper pricelists and aftercare leaflets, as well as gift vouchers, again to prevent any risk of cross infection. These can all be provided electronically.
I have carried out a risk assessment on all treatments and I am confident that I can continue to provide them safely under the new guidelines. As you will agree, for all of the treatments/sessions that I offer, social distancing is not possible, and those that involve touching the head & face are clearly more risky than those which don’t. The government has announced that from 1st August we have to official go-ahead though, to continue with these treatments - provided that we follow the safety measures and guidelines.
During your treatment
I understand the importance of hand hygiene and I will ensure that I wash my hands in according with NHS recommendations before the start of your treatment.
My aim is to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let me know and I will do what I can to satisfy you.
After the treatment
In order to avoid handling of cash, I would prefer if you could pay for your treatment by card or (in advance) using bank transfers or PayPal.
All of these procedures have been implemented for your safety and mine. I will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.
Thank you for your understanding.
Femke A Williams